Here’s a chart-style outline designed to demonstrate how clients are retained and supported throughout the application process until an outcome is achieved.
| Stage | Key Actions Taken | Our Purpose |
|---|---|---|
| Initial Engagement | - Detailed consultation to build trust. | Establish client confidence and set clear expectations. |
| Application Preparation | - Timely updates on document requirements and status. | Ensure the client feels involved and informed during preparation. |
| Application Submission | - Confirmation of submission and case tracking number shared. | Provide transparency and assurance of progress. |
| In-Process Support | - Proactive communication with immigration authorities on behalf of the client. | Maintain active management of the case, reducing client stress. |
| Regular Updates | - Periodic updates on case progress and relevant changes in immigration laws or policies. | Keep clients informed and engaged during waiting periods. |
| Addressing Concerns | - Dedicated support for queries and additional document requests. | Resolve uncertainties to retain client confidence. |
| Pre-Outcome Preparation | - Advice on next steps, including potential outcomes and preparations for each scenario. | Prepare the client for smooth transition once a decision is made. |
| Post-Outcome Support | - Assistance with settlement, permits, or appeals (if necessary). | Ensure the client achieves their immigration goals with ease. |
| Long-Term Relationship | - Continuous support for future needs (e.g., PR renewal, family sponsorship). | Retain clients for extended services and establish positive referrals. |
Stage | Key Actions Taken | Our Purpose |
Initial Engagement | – Detailed consultation to build trust. | Establish client confidence and set clear expectations. |
Application Preparation | – Timely updates on document requirements and status. | Ensure the client feels involved and informed during preparation. |
Application Submission | – Confirmation of submission and case tracking number shared. | Provide transparency and assurance of progress. |
In-Process Support | – Proactive communication with immigration authorities on behalf of the client. | Maintain active management of the case, reducing client stress. |
Regular Updates | – Periodic updates on case progress and relevant changes in immigration laws or policies. | Keep clients informed and engaged during waiting periods. |
Addressing Concerns | – Dedicated support for queries and additional document requests. | Resolve uncertainties to retain client confidence. |
Pre-Outcome Preparation | – Advice on next steps, including potential outcomes and preparations for each scenario. | Prepare the client for smooth transition once a decision is made. |
Post-Outcome Support | – Assistance with settlement, permits, or appeals (if necessary). | Ensure the client achieves their immigration goals with ease. |
Long-Term Relationship | – Continuous support for future needs (e.g., PR renewal, family sponsorship). | Retain clients for extended services and establish positive referrals. |